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How pt989 Handles Your Personal Information

When you open an account and deposit via DANA, OVO, or GoPay, you share data with us — and we take that seriously. This page explains what we collect, why we collect it, and how you can control it.

Account Data ProtectedWallet Info Handled SecurelyYour Rights, Clearly StatedIndonesia-Region Applicable
pt989 How pt989 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Security and Your Rights at pt989

Account security is built into how we operate, not added as an afterthought. Here is what we do on our end and what you are entitled to as an account holder.

Encrypted Connections

All data exchanged between your device and pt989 travels over SSL encryption. This covers login sessions, deposit flows through DANA, OVO, or GoPay, and account updates.

Access and Correction Rights

You have the right to request a copy of the personal data we hold on your account. If anything is inaccurate, you can ask us to correct it through our support team or directly in account settings.

Cookie Controls

We use cookies to keep your session active and to understand how the site is used. You can adjust or block non-essential cookies through your browser at any time without losing account access.

Data Retention Policy

We keep your data while your account is active. If you close your account, we retain records only as long as required under applicable local law, then delete or anonymise them.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to request access to your records, or need to update your account details, our support team handles privacy requests directly. Reach out through any of the channels below and reference your registered account.

Live Chat Start a chat from your account dashboard. Available during operating hours for account and data queries — the fastest path to a privacy response.
Email Support Send your privacy request to our support address. Include your registered email and the nature of your request so we can verify your identity and respond accurately.
Account Settings Many data updates — including contact details and communication preferences — can be handled directly inside your account settings without contacting support.

Common Questions About Your Data and Rights

These are the questions we hear most often about data, account privacy, and how to exercise your rights on pt989.

We collect your name, email address, contact number, and the payment wallet details you link — such as your DANA, OVO, or GoPay account — along with device and login session data for security purposes.

We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email, providing your registered account email. We will verify your identity and supply the requested data within a reasonable timeframe under applicable regulations.

Yes. Submit a deletion request through support. We will process it in line with local data law — some records may be retained for the period required by applicable Indonesian regulations before full deletion.

We use SSL encryption on all connections, monitor for unusual login activity, and require identity verification before processing withdrawal requests to your linked DANA, OVO, or GoPay wallet.

Reach our privacy team immediately via live chat or email support. Include your account details and a description of your concern — we treat these reports as high priority and respond promptly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.