Reference

Terms That Govern Your pt989 Account

These terms set out the rules between you and pt989 the moment you open an account and use any part of the lobby — slots, live tables, crash games, or sportsbook.

Applies to all account activityDANA, OVO, GoPay wallet use coveredMobile and desktop access includedIndonesia-eligible regions onlyReview before you join

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TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear, or if you believe your account has been actioned incorrectly under these terms, contact our support team directly. We handle terms-related queries through the channels below. Players in Bandung and across Indonesia reach our team through the same paths — response times depend on query volume but we work through every case in the order it arrives.

Live Chat Start a chat session from your account dashboard. Describe your terms query clearly and our team will walk through the relevant clause with you.

Email Support Send a detailed message to our support address for terms disputes or account-closure requests. Include your registered wallet type — DANA, OVO, or GoPay.

Account Help Centre Access the Help Centre from the account menu. Filter by Terms and Conditions to find answers specific to account rules, wallet limits, and access eligibility.

What These Terms Actually Cover

pt989 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with pt989, you confirm that you have read and agreed to these terms in their entirety. They apply to every session — whether you load Aviator Crash Game on mobile, sit down at a VIP Baccarat Circle live table, or place a

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football market on a Liga 1 match. All wallet transactions processed through DANA, OVO, or GoPay are bound by the same terms, including the deposit confirmation and withdrawal verification steps we ask you to complete before a payout is released. We may update these terms when
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our services or applicable rules change. When that happens, we will post the revised version here and the updated terms take effect from the date of posting. Continuing to use your account after a revision means you accept the new version. If you do not agree
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with a change, you must stop using your account and contact support before the effective date. pt989 reserves the right to suspend or close accounts where these terms are breached, including cases of fraudulent wallet activity, multiple accounts linked to one identity, or misuse of any
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promotional offer. Any dispute arising from these terms is subject to resolution through the process described in the contact section below, and availability of the service remains conditional on what local law permits in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Approach to Fair Account Management

pt989 applies these terms consistently across every account. When you request a change — such as updating your registered wallet from OVO to GoPay — we verify identity before processing. Account security uses OTP confirmation at login, and any withdrawal above a set threshold requires a re-verification step before funds move. We do not share your account data with third parties outside what is needed to process wallet transactions. You can request a summary of your account activity through the Help Centre at any time.

Identity Verification We verify your identity before processing wallet changes or large withdrawals. This step protects your account from unauthorised access and keeps payouts accurate.

OTP Login Security Every login triggers an OTP check tied to your registered number. If you lose access to your OTP device, contact support before attempting multiple login attempts.

Data Retention Policy Account data is retained for as long as your account is active and for the period required by our operational obligations. You may request a data summary via the Help Centre.

Term Change Requests If you disagree with any clause, write to us before the effective date of any revision. We will log your objection and respond with the available options for your account.

Common Questions About pt989 Terms

These answers cover the terms-related questions we receive most often. If your question is not listed here, use Live Chat or the Help Centre to get a direct answer from our team.

The terms apply from the moment you complete account registration. Every action — deposits via DANA, game sessions, withdrawals — is covered by the version of the terms current at that time.

Withdrawals are only released to a wallet verified as belonging to the account holder. Sending to or from an unregistered OVO, DANA, or GoPay account may result in a hold pending identity review.

We post all revisions to this page with an updated effective date. Continued use of your account after that date means you accept the revision. We do not apply changes retroactively.

Contact our support team via Live Chat or email with a closure request. We will confirm your identity, process any pending balance to your verified wallet, and close the account within the timeframe our terms specify.

Breaches include operating multiple accounts linked to one identity, using another person's wallet, or manipulating any offer. Suspected fraud triggers an immediate review before any further access is granted.

Submit your dispute in writing through our email support channel. Include your account ID, the relevant transaction or session reference, and the clause you believe was applied incorrectly. We review each case individually.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your pt989 Account

Reach Us About These Terms

Our Approach to Fair Account Management

Common Questions About pt989 Terms

01 When do these terms apply to my account?

02 What happens if I use a wallet that is not registered to my name?

03 Can pt989 change these terms without telling me?

04 How do I close my account under these terms?

05 What can get my account suspended?

06 How do I dispute a decision made under these terms?

Terms & Conditions

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